If freezes are on the client side, do the following: Restart router. Alfa. Restart the box. Dune. Restart the box. Reload the connector. Clear the cache. Connection: Wi-Fi connection. If possible – try a wired connection. If not possible: disconnect all wireless devices and try again. Check Wi-Fi adapter on PC. Wired. Check connection “box […]
To check the quality of the Internet connection, you may use the ping command. Run the Command Prompt: To do this in Windows OS, press Win + R. In the window that appears, type cmd and click OK. At the command prompt, type ping 18.104.22.168 and press Enter. In the obtained results we are interested […]
Most likely you have troubles with connecting the TV Box and the TV. Do the following: 1. Check the connection between the box and the TV. Check if the cord is plugged in properly.< br /> 2. Check which TV input are you using with the TV Box (for HDMI cables – its HDMI1, HDMI2, […]
You can see this error when the tv box has lost the Internet connection. To fix the problem, you need to reboot your TV Box. If it doesn’t help, do the following: 1. Reboot your Modem (remove the Power cord from modem, wait for 15 seconds and put the power cord back, wait for the full […]
That means that your Internet connection speed is lower than required for our service. If you never had this problem before, please contact your ISP (Internet Service Provider) and check, if there is any maintenance work on the line.
VLC is a free and open source cross-platform multimedia player that plays most files. In order to watch German TV online, you have to install VLC on your computer. You can find a step-by-step instruction about VLC player setup for Windows and Mac computers in your personal account on the website.
LAN uses physical mediums like cables to connect to the network. WiFi is a wireless network. That means that your devices are connected without physical wires. However, Wireless boxes do support both LAN and WiFi network connections.
Composit cable has three plugs on one or on both sides – yellow (responsible for video signal), red and white (responsible for stereo audio signals). Composit cable will not allow you to watch HD channels or movies in HD quality. HDMI cable has an A-type connector on each side. This type of cable allows you to watch HD channels or […]
You should change the resolution on your box if: – Alfa logo appears but there is a black screen after – You see “snow” on the screen – Missed match output message – Jumping screen 1. Connect your TV with the box via composite cable 2. Unplug the box 3. Press and hold MENU button […]
If you see “Page loading error” message on the screen that means that your box is not connected to the internet. For WiFi connection: 1. Press F4 on the remote control, select Network and press OK on the remote 2. Select WiFi connection and press OK 3. Select Auto (DHCP) to automatically receive IP address […]