Yes, you can cancel your service any time. We do not take any cancellation fee. More about service cancellation you can find on Cancellations & Returns section in the bottom of the website.
Category: 1.2 Billing Questions
If I pay month-to-month will I be automatically blocked from using your service after 30 days?
Yes, your TV service will remain active for 30 days after activation. That’s why we recommend setting up an automatic payment.
Do I need to sign a contract with your company?
No, German TV is a no-contract prepaid service and you do not need to sign any contract with us.
Can I make a advance payment(s) for a future period if my current service period is still active?
Absolutely! You can pay for as many future periods as you want in order to “extend” your service in advance. Future period(s) will not start until your current period ends.
If I pay today and start watching tomorrow – will I lose a day of the service?
Absolutely not. Your service will start from the time of your first login (from the box or online), and not from the time of your payment. For example, you made a payment for 30 days on June, 1st. On June, 3rd you turned on TV for the first time since your last payment. Therefore, your […]
How do I pay my bill?
German TV is a prepaid, no-contract service. You have to pay for the following period (month/quater/year), in order to access the service. Your service will be activated right after you payment goes through. You can make a payment online, via phone, via media player or send us check by mail. Setting automatic billing is highly […]